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SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.

OBJECTIVE:

Tocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel.

SUMMARYOFQUALIFICATIONS:

Developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.

Detail-andgoal-oriented.

Functionwellinhigh-stressatmosphere.

KnowledgeableonbothEECOandAPTECcomputerssystems.

CAREERHISTORY

1992-PresentTHEOLIVERHOTEL,Whitewater,KS

HotelClerk

Resolvedguests''''needs.ControlledreservationinpututilizingEECOcomputersystem.Handledincomingcalls.Maintaineddailyreportsinvolvingreturnguests，corporateaccounts,andsuiterentals.Inspectedrooms.

1988-1991WALDENHOTEL,Walton,KS

HotelClerk

Trainedpersonnel.Handledtelephone,internationalfaxandtelexbookings.Maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.UtilizedAPTECcomputerforinputtinggroupbookingandlists.

1986-1987WALDENHOTEL,Walton,KS

SalesAssociate

Assistedcustomers.Maintainedstock.Opened/closedshop.Trackedbestsellingnovels,andmaderecommendationstocustomers.

1983-1985BETHELCOLLEGE,NorthNewton,KS

Secretary

Responsibleforgeneralclericalduties.Resolvedinquiries.Assistedinlocatingguestspeakers.

EDUCATION

BETHANYCOLLEGE,Lindsborg,KS

BachelorofScience;Sociology,1983

PREFERENCES

Furnisheduponrequest.

Candidate''''scustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume.

Educationisde-emphasizedbecausecandidate''''sworkhistoryisstrong.